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Aging Well Advocates, a private Aging Life Care Management practice is looking to hire an empathetic and dynamic care manager to provide expert guidance and consultation for seniors and their families in making complex healthcare and long-term care decisions. The care manager will create individualized care plans for patients, collaborating with all healthcare providers, as well as the patients' families, friends, and caretakers to obtain critical information relevant to the patient’s unique situation and needs.
The ideal candidate will be skilled at identifying customized solutions and resources carefully selected for each client, based on comprehensive assessment findings. This person will excel at continually developing a network of quality providers throughout the healthcare system, maintaining accurate patient records, and ensuring patients are linked to the most appropriate programs and resources.
The world of private care management is different each day. The person most successful in this role will thrive on flexibility, creating your schedule, and being adept at self-organization. Time management, ability to multi-task, and effective communication skills are a must. A proactive approach to helping clients navigate the complicated landscape of aging is one of the most crucial aspects of care management.
Care Manager Responsibilities:
· Create and update written summaries of findings and personalized care plans for patients/responsible parties.
· Meet and collaborate with patients' families, friends, and social supports in the patient’s environment to gather information and develop an assessment as part of the development of treatment plans. Assessments to include medical, cognitive, emotional, functional, and safety components to afford recommended resources.
· Implement and monitor all aspects of the care plan, including following through on action items, identifying obstacles, and updating/modifying goals as needed.
· Navigate complex family and professional dynamics to overcome challenges.
· Identify and recruit high-quality healthcare providers and facilitate patients' treatments.
· Follow up with providers to ensure patients’ treatment requirements are met.
· Recommend alternative treatment plans when patients' services do not meet medical necessity criteria.
· Instruct and educate patients on procedures, healthcare provider instructions, and referrals.
· Link patients to services, programs/entitlements such as transportation assistance and translation services.
· Conduct regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes.
· Document carefully services provided in a timely and thorough manner.
· Maintain comprehensive records of case management activities.
· Educate professionals and families on the Aging Well Advocates business and how our services can help clients/family members
Knowledge, Skills, and Abilities:
· Genuine interest in helping seniors.
· Integrity, honesty, and commitment to high standards of excellence and professional ethics
· Knowledge/experience with the aging process, cognitive changes, and conditions affecting elder adults.
· Highly skilled in formulating holistic assessments and developing care plans that incorporate effective use of resources, creative problem-solving, and sound care management judgment.
· Excellent people skills and ability to connect with a wide range of individuals, including physicians, and legal and financial professionals.
· Knowledge of the aging community including levels of care, cost, state regulations, and insurance parameters.
· Strong analytical and critical thinking skills, as well as verbal and written communication abilities.
· Impeccable attention to detail and follow through.
Professional Qualifications:
· Bachelor’s degree in social sciences, social work, or nursing.
· 2+ years of work experience in healthcare settings.
· 1+ years of current case management experience.
· Licensed Independent Clinical Social Worker (LICSW)--license preferred.
· Registered Nurse (RN) license.
· Outstanding communication skills, both written and verbal.
· Excellent organizational skills.
· Ability to travel locally.
· Proficient with Healthcare Management Systems and Microsoft Office Word and Excel.
Aging Well Advocates, LLC is a private, comprehensive Aging Life Care Management practice, serving older adults and their families in the Metro West area of Massachusetts, located in Franklin. Founded in February 2018 by Daniela Masters (MSW, LICSW, CMC), Aging Well Advocates was born out of the desire to provide a more personal touch to helping seniors and their families navigate the complex
challenges of aging. Daniela's philosophy for Aging Well Advocates is simple:
Provide unbiased support, guidance, and advocacy to ease clients' minds through what
can be an unsettling time, with the overarching goal being to AGE WELL.
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Hear first-hand from some of the many clients we've helped by clicking "TESTIMONIALS" below
Prior to launching Aging Well Advocates, Daniela earned a Masters in Clinical Social Work from Boston College, and went on to work with older adults and their families. With over 27 years of healthcare experience supporting our elderly population, Daniela's primary expertise stems from many
years in Long Term and Subacute industry/Acute Care Hospital settings, as well as Adult Day Health.
Daniela has earned the Care Manager Certified (CMC) credential from the National Academy of Certified Care Managers (NACCM), accomplished through extensive training and seasoned experience working with older adults, people with disabilities, and families needing assistance with caregiving issues. Her passion for helping Seniors AGE WELL is Daniela's primary mission and one of the founding principles of Aging Well Advocates, personally and professionally.
Emily DeGroat is an Occupational Therapist with a wide range of experience in health care, from outpatient hand therapy to acute care and short-term rehabilitation. Over the last 11 years, she honed her expertise in Home Care, providing seniors access to needed resources and helping to maximize home independence. Her specialized care focused on home safety, administration of medical equipment, and management of medical conditions.
Emily earned her Master’s Degree in occupational therapy from Sargent Boston University, College of Health and Rehabilitation Sciences, where she also served as an adjunct faculty member, teaching clinical skills to occupational therapy students. She is bilingual in Spanish and has served as Director/Music Director of a bilingual drama club in a local elementary school for the past 7 years. Emily is thrilled to join the Aging Well Advocates team to continue the mission of helping Seniors navigate the aging landscape.
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